How Can We Help?
Help with GrowSEB on the web and in the GrowSEB app for iPhone, iPad and Android. Our team answers within 24 hours on business days.
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Mon – Fri, 9 AM – 6 PM IST
Response within 24 hoursThe GrowSEB App
How do I sign in to the GrowSEB app?
Use the same account as app.growseb.com: your email and password, or Sign in with Apple, Google or Microsoft. If you forgot your password, tap “Forgot password?” on the sign-in screen and we email you a code.
How do I add SEB Wallet credit in the iPhone or iPad app?
Open SEB Wallet and tap “Add credit”, then choose a credit pack. Payment goes through the App Store and is charged to your Apple ID. The credit is added to your SEB Wallet as soon as Apple confirms the payment, and AI tools and SEB Brain are paid from it.
I paid but the credit hasn't appeared. What should I do?
Close and reopen the app while signed in to the same GrowSEB account: purchases that could not be added yet are added automatically then. If it still hasn't appeared, email hello@growseb.com with the date of the purchase.
How do I get a refund for an App Store purchase?
Purchases made in the app are refunded by Apple. Request one at reportaproblem.apple.com. When Apple refunds a credit pack, the unspent part of that credit is removed from your SEB Wallet.
What does “AI data sharing” mean?
SEB Brain and the AI tools send what you enter to OpenAI, which writes the answer. The app asks your permission before the first AI request, and you can turn it off at any time in Settings → AI data sharing. See our Privacy Policy for details.
How do I delete my account?
In the app, open Settings → Delete account (before you have a workspace, use Delete account on the workspace screen). Your data is permanently removed within 30 days. You can also follow the steps on our Data Deletion page.